Manage your requests, complaints, claims, Congratulations, or you can write to us at pqrsf@nativaproduce.com.co
![](https://www.nativaproduce.com.co/wp-content/uploads/2022/08/PQRS.jpg)
PQRSF
![](https://www.nativaproduce.com.co/wp-content/uploads/2022/08/peticion.jpg)
Petition
It can be a verbal or written request where the company is requested to intervene in a specific and specific matter. The request may be that they perform an action or simply request certain information.
![](https://www.nativaproduce.com.co/wp-content/uploads/2022/10/queja.jpg)
Complain
It is the disagreement that the user presents, either verbally or in writing, to show their disgust towards a certain process, service executive or department of a company. be the verbal or written request where the company is requested to intervene in a specific and specific matter. The request may be that they perform an action or simply request certain information.
![](https://www.nativaproduce.com.co/wp-content/uploads/2022/10/reclamo.jpg)
claim
It is the demand for a service that the client makes, either verbally or in writing, of dissatisfaction due to the breach of a right that has not been respected or has been threatened, caused by the poor provision of the service or failures in the product.
![](https://www.nativaproduce.com.co/wp-content/uploads/2022/10/sugerencia.jpg)
Suggestion
It is a proposal presented by a user to influence the improvement of a company process whose object is related to the provision of the service. A suggestion is something that is proposed, hinted at or suggested. The term is often used as the equivalent of advice or recommendation.
![](https://www.nativaproduce.com.co/wp-content/uploads/2022/10/felicitacion.png)